Last Updated: 20 June 2023
At The Art of Vapes, we strive to maintain the highest standards of journalism and editorial integrity. We value feedback from our readers and are committed to addressing any concerns or complaints regarding our editorial content. This Editorial Complaints Policy outlines our procedures for handling and resolving such complaints.
Scope of the Policy:
This policy applies to complaints related to the editorial content published on The Art of Vapes website. It does not cover advertising or other commercial content, which are subject to separate policies and regulations.
Submitting a Complaint:
If you have a complaint about an article, opinion piece, or any other editorial content published by The Art of Vapes, please follow these steps:
- Provide Details: Clearly state the nature of your complaint, including the specific article or content in question, and the grounds for your complaint.
- Contact Us: Send your complaint via email to [email protected] Please include “Editorial Complaint” in the subject line.
- Supporting Information: If applicable, provide any supporting evidence or relevant information that supports your complaint.
- Your Information: Include your name, email address, and any other contact details you are willing to provide.
Handling of Complaints:
Once we receive your complaint, we will follow these steps to address it:
- Acknowledgment: We will acknowledge receipt of your complaint within [insert timeframe] and provide you with a reference number for future correspondence.
- Review and Investigation: Our editorial team will conduct a thorough review and investigation of the complaint. This may involve consulting relevant parties, reviewing the article or content in question, and assessing any supporting information provided.
- Response and Resolution: We will respond to your complaint within a reasonable timeframe, typically [insert timeframe]. Our response will include the outcome of our investigation, any actions taken as a result, and an explanation of our decision.
- Corrections or Clarifications: If we find that an error or inaccuracy has occurred, we will make a correction or publish a clarification as necessary. Corrections will be clearly marked and prominently displayed in the relevant article or content.
- Appeals: If you are dissatisfied with our response, you may request an appeal. Please provide any additional information or arguments to support your appeal. Appeals will be reviewed by a senior member of our editorial team, who will provide a final decision.
Confidentiality and Privacy:
We respect your privacy and will handle your complaint and any associated information with the utmost confidentiality. We will only disclose information to individuals or parties directly involved in the investigation and resolution of the complaint.
Legal and Regulatory Authorities:
In certain circumstances, complaints may be subject to applicable laws, regulations, or industry codes. If your complaint falls within the jurisdiction of such authorities, we may be obligated to share relevant information with them for investigation or resolution.
Contact Us:
If you have any questions or concerns about our Editorial Complaints Policy, please contact us at [email protected]
We value your feedback and are committed to maintaining the highest standards of journalistic integrity. Your complaints help us improve our content and ensure that we meet the expectations of our readers.
By accessing and using The Art of Vapes website, you signify your acceptance of this Editorial Complaints Policy.